Operator Guides

Everything you need to know about managing your nursing home listings and maximizing your success on our platform.

Quick Start Guide

1

Create Your Account

Sign up and complete your operator profile to get started.

2

Add Your Homes

Create detailed listings for your nursing homes with photos and amenities.

3

Manage Leads

Receive and respond to inquiries from families looking for care.

Account Setup

Learn how to set up your operator account, complete your profile, and configure your settings.

• Creating your operator profile

• Setting up payment methods

• Configuring notifications

Listing Management

Create compelling listings that attract families and showcase your nursing home's best features.

• Adding nursing home details

• Uploading high-quality photos

• Managing availability and pricing

Lead Management

Effectively manage inquiries, respond to families, and convert leads into residents.

• Responding to inquiries quickly

• Managing the lead pipeline

• Best practices for conversions

Reviews & Ratings

Build your reputation through positive reviews and high ratings from satisfied families.

• Encouraging family reviews

• Responding to feedback

• Improving your ratings

Pricing & Payments

Understand our pricing structure, manage your billing, and track your investment ROI.

• Lead pricing structure

• Payment processing

• Invoice management

Support & FAQs

Get answers to common questions and learn how to contact our support team.

• Frequently asked questions

• Troubleshooting common issues

• Contacting support

Best Practices for Success

Optimize Your Listings

  • Use high-quality, well-lit photos that showcase your facilities
  • Write detailed descriptions highlighting unique amenities and services
  • Keep availability and pricing information up to date
  • Respond to all inquiries within 2-4 hours when possible

Build Trust with Families

  • Be transparent about costs, services, and availability
  • Encourage satisfied families to leave positive reviews
  • Provide virtual tours or detailed facility information
  • Follow up promptly on all leads and inquiries

Need More Help?

Can't find what you're looking for? Our support team is here to help you succeed.